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We hope you L-O-V-E your new shoes!
If you are unhappy with them for any reason, please
return them to us with your completed returns form
and/or your confirmation email. We will be happy
to accept back unused items with
their original packaging within 30 days and offer
a full refund or an exchange where available. If
the item is faulty or incorrectly dispatched, we
will be able to offer a refund or an exchange. We’re
really sorry, but we are unable to take back used
goods which are unsuitable or don’t fit.
This is in addition to, and does not affect, your
consumer rights
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Our prices for our amazing
choice of branded footwear are as low as we can
possibly get! We don’t offer a Student Discount,
but we aim to be cheaper than any of our competitors
who do!
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How many do you want?! There's no limit on the number of pairs you can put in your basket on any one transaction. If we've got them, you can have them! And when you order them all at the same time, you only have to pay ONE postage charge of £
2.95 for deliveries to the UK and Ireland! Should the order total be over £50, your postage cost will be FREE
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When your order information
has been processed, we’ll send you an email to let
you know. Some email accounts will ‘Junk’ any emails
that are sent from addresses that are not recognised,
so make sure you add help@branch309.co.uk
to your address book so that we can get in touch
with you!
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You should receive confirmation
of your order within an hour of placing the order.
Check your Junk and Deleted Items to make sure that
our email hasn’t gone into one of these folders
in error. If you definitely haven’t received any
confirmation after an hour or so, EMAIL
US and we’ll check it out for you
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If you’ve created an account
with us, you should be able to log in HERE
by typing in your email address and password. If
you’ve forgotten the password, use this
link to get a reminder. If you’ve placed
an order with us before and you chose NOT to provide
a password, then you’ve not yet created an account
with us. Therefore, you won’t be able to check any
details of orders that you’ve already placed with
us on the website. You can contact our Customer
Service Team who will be happy to check
any of your previous order details. If you’d like
to create an account with us click HERE.
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Once your order has been
dispatched, we’ll email you a tracking number so
that you can track the item with the courier. Some
email accounts will ‘Junk’ any emails that are sent
from addresses that are not recognised, so make
sure you add help@branch309.co.uk
to your address book so that we can get in touch
with you! If you don’t receive your tracking number
within 48 hours of placing your order, please get
in touch by email
or contact us by phone quoting your order number
and we’ll be happy to track the order for you.
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EVERY DAY! Our prices for
our amazing choice of branded footwear are as low
as we can possibly get! We don’t have Sales, but
we aim to be cheaper than any of our competitors
who do!
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We can deliver to PO Box addresses
in the UK if there is a business and/or building name
and/or number + the Street Name, City and Post Code.
We can deliver to International PO Box addresses that
have the street name, and house/building number (if
applicable). Please note that if the full address
details aren’t completed, we will not be able
to dispatch the item.
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