WHAT'S YOUR RETURN POLICY?

We hope you LOVE your new shoes! However, if it turns out that they’re not suitable for whatever reason, you can return them to us within 30 days for a full refund or exchange to the same value. We just ask that you return them in the same condition you received them in, and in their original packaging. We recommend you use a Recorded or Special delivery service to send the parcel in case you need to track it with the courier. Remember to include your completed returns card letting us know why you’re returning them and whether you want a refund or an exchange. The item you wish to exchange for can be written in the Comments/Exchanges box on the returns card along with any other comments. If you’ve lost your returns card, then please include a covering letter with your name and address, your order number, the reason for returning the item and whether you want a refund or an exchange. Please send them back to:

Branch309
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
SCOTLAND

We will either give you an exchange if this is what you want (pending stock availablilty) or we will refund your original purchase price. Sorry, but we don’t refund the charge made for the initial delivery to you, and you need to pay the postage to send the parcel back to us.

Problem Shoes?
If your shoes are faulty or damaged when you receive them or if we have sent you the wrong shoes, we will meet the cost for you to post them back to us and we will offer you an exchange (pending stock availablilty) or refund (whichever you want, unless the shoes were a present to you – when the refund can only go to the original purchaser).

All of this is in addition to and does not affect your statutory rights.