Returns
RETURNS POLICY
We hope you LOVE your new shoes! However, if it turns out that they’re not suitable for whatever reason, you can return them to us within
1 Year for a full refund or exchange to the same value. We just ask that you return them in the same condition you received them in, and in their original packaging.
We recommend you use a Recorded delivery service to send the parcel in case you need to track it with the courier. Remember to include your completed returns form letting us know why you’re returning them and whether you want a refund or an exchange. The item you wish to exchange for can be written in the Comments/Exchanges box on the returns form along with any other comments.
If you’ve lost your returns form, then please include a covering letter with your name and address, your order number, the reason for returning the item and whether you want a refund or an exchange. Please send them back to:
Branch309 Returns
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
SCOTLAND
Check our full
Terms & Conditions